Contact Us
Thank you for choosing Tripo shop!
We love making personalized creations for you, and are here to help with any questions, feedback, or business inquiries.
1. General Inquiries
Have a question about a product, your order, or just want to reach out?
You can contact us using any of the following:
- Email: triposhopservice@vastai3d.com
- Instagram: @Tripoai
- Facebook:@Tripoai
- X:@Tripoai
We try to respond within 3 business days.
2. Orders & Product Support
If your message is related to an order, please include:
- Your order number
- Product name / category (e.g.Fridge magnet, Keycap, Figurine)
- Photos or videos if reporting damage, defects, or incorrect items
- Note: Mark your email as “Urgent” if the issue needs immediate attention (e.g., lost or defective item).
3. Business Inquiries
For wholesale orders, bulk purchases, custom collaborations, advertising, or partnerships, please contact us at:
- Email: triposhopservice@vastai3d.com
- Instagram / X: Reach out to our business account
We aim to respond within 3 business days. For urgent inquiries, please indicate it in your subject line.
4. Response Time & Working Hours
- Working Hours: Monday – Friday, 10:00 AM – 7:00 PM GMT+8
- We aim to reply to all inquiries within 3 business days
- Urgent issues will be fast-tracked if marked clearly in your email subject
5. Mailing Address & Returns
Mailing Address (Not for Returns):
CASA T1, Xingyao Center, Binjiang District, Hangzhou, Zhejiang Province, China