Privacy Policy
Overview
This Privacy Policy describes how Tripo Shop (the “Store”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website or otherwise interact with our services (collectively, the “Services”).
Our Store is powered by Shopify, which enables us to provide e-commerce and related services to you.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal information.
Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include anonymized or aggregated information.
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact Information
Including your name, email address, billing address, shipping address, and phone number.
Transaction and Payment Information
Including order details, purchased items, transaction history, refunds or exchanges, payment method type, and payment confirmation.
Note: Payment card data is processed securely by our payment providers and is not stored directly by us.
Account Information
Including login credentials, account preferences, saved designs, and order history if you create an account.
Usage and Device Information
Including IP address, browser type, device identifiers, operating system, referring URLs, and interaction data with the Services.
Communications
Including information you provide when contacting us for customer support, submitting inquiries, or communicating by email.
AI Customization & User-Submitted Content
If you use our AI-assisted or customization features, we may collect:
- Images, text, 3D files, or design parameters you upload
- Configuration choices used to generate personalized products
This data is used only to fulfill your request, process your order, ensure quality control, and improve our internal systems. We do not sell AI input data or use it for advertising.
Sources of Personal Information
We collect personal information from the following sources:
- Directly from you when you place orders, create an account, upload content, or contact us
- Automatically through cookies, pixels, and similar technologies when you use the Services
- Service providers acting on our behalf (e.g., payment processors, hosting providers, fulfillment partners)
- Third-party platforms integrated with Shopify where permitted by law
How We Use Your Personal Information
We use personal information for the following purposes:
Provide and Operate the Services
- Process payments and fulfill orders
- Deliver customized or AI-generated products
- Manage accounts and preferences
- Provide customer support
- Enable reviews and post-purchase services
Improve and Personalize the Services
- Optimize website functionality and user experience
- Analyze usage trends
- Improve AI-assisted design tools using anonymized data
Marketing and Communications
- Send order confirmations and service-related messages
- Deliver promotional emails (where permitted by law and subject to opt-out)
Security and Fraud Prevention
- Detect and prevent fraudulent, unauthorized, or illegal activity
- Secure accounts and transactions
Legal and Compliance Purposes
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our policies and terms
Disclosure of Personal Information
We may disclose personal information in the following circumstances:
Service Providers
With vendors who help operate our business, including:
- Shopify
- Payment processors
- Hosting and cloud storage providers
- Fulfillment and logistics partners
- Customer support tools
These providers are contractually obligated to protect your information.
Marketing and Analytics Partners
Where permitted by law, we may share limited data to support analytics or marketing activities. You may opt out of targeted advertising where required by law.
Business Transfers
In connection with a merger, acquisition, reorganization, or sale of assets.
Legal Obligations
To comply with legal processes, court orders, or lawful government requests.
AI Processing Disclosure
User-submitted content for customization is shared only with secure AI or manufacturing partners under strict confidentiality and data-processing agreements. Secondary use or resale is prohibited.
Shopify’s Role
Our Store is hosted on Shopify. Shopify processes personal information to provide its platform services and may act as an independent data controller for certain processing activities.
To learn more about how Shopify uses personal information, please review the Shopify Consumer Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Services, analyze usage, and support marketing efforts.
Depending on your location, you may have the right to opt out of certain cookie-based tracking or targeted advertising. We honor Global Privacy Control (GPC) signals where required by law.
Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
We do not offer AI customization services for children. If we become aware that a child’s information has been collected, we will delete it promptly.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide services
- Maintain accounts
- Comply with legal and accounting obligations
- Resolve disputes and enforce agreements
AI-related inputs are retained only for production, quality assurance, and customer support, after which they are deleted or anonymized. Transaction records are retained in accordance with applicable tax and commercial laws.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access / Know what personal information we hold about you
- Delete personal information, subject to legal exceptions
- Correct inaccurate personal information
- Data Portability
- Opt Out of sale or sharing for targeted advertising
- Withdraw Consent where processing is based on consent
You will not be discriminated against for exercising your rights.
We may need to verify your identity before responding to requests.
International Data Transfers
Your personal information may be transferred to and processed in countries outside your place of residence.
Where required, we rely on recognized safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to protect your data.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email:
triposhopservice@vastai3d.com
We will respond in accordance with applicable data protection laws.